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Frequently Asked Questions

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Products

What are the functions and differences between the "Punch Down Tool Kit with 110 and 66 Blades, Mini Wire Stripper, Multi Function Cut and Keystone Punch Down Tool"?

The one on the left is a 66 cutter head, and the one on the right is a 110 card cutter head. The principle of the two clamping heads is the same, the function of crimping and trimming. The only difference is that the specifications of the crimping module and the patch panel are different, there are 66 and 110 types.

What material is "HDMI Mini Adapter Gold Plated Mini HDMI to HDMI Connector"?

Black body: PVC, ABS with metal connection part

Simply return it within 30 days for an exchange.

In order to guarantee your rights, we all use Amazon logistics.

What is the resistance of "RG6 Connector Coaxial Female to Female Coupler F Type Coaxial Cable Connector", 50 ohms or 75 ohms?

75+/-3Ω.

"Rg6 coaxial cable connector" could these extenders be used to connect multiple coaxial cables; both indoors/outdoors?

"Rg6 coaxial cable connector" could these extenders be used to connect multiple coaxial cables; both indoors/outdoors?

Can the tool of the Koln module crimp C265?

No, 110 tools are suitable. Cologne tools are generally suitable for British and German modules.

How long is the warranty period of the product?

Simply return it within 30 days for an exchange.

Shipping

Which countries do you ship to?

U.S./France/Germany/Italy/Spain/United/Kingdom/Netherlands/ Canada/Japan/Sweden For other countries, please contact us.

How long does delivery take?

Depending on the different regions, the shipping time will be different. The United States is generally 8-12 days, other regions' specific shipping times can directly contact us.

How long will it take to arrange delivery?

Products in stock will be shipped the next day after payment is made, custom products need to be decided according to the delivery time.

How will my package be shipped?

We have a variety of shipping methods, such as Amazon, 4PX, UPS, etc. Depending on your address we will choose the most appropriate logistics method.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is in route.

Warranty

How long is the warranty?

We will provide you with a warranty for 12 months from the date of order.

How to get after-sales service?

You can contact us by email and our after-sales specialist will handle it for you.

What if I don't know how to operate it?

If you don’t know how to operate or install, contact us via E-mail or find tutorials on our YouTube channel. Our YouTube channel: https://www.youtube.com/channel/UCPSB6UVAiJTeQCPuYi026LA

What if the product I received is defective?

VCELINK has a strict quality inspection before delivery, if you receive a defective product, please contact us in time, we will refund or reissue the product for you!