Shipping Policy
How to get free shipping?
- In the United States, orders of $15.99 or more qualify for free shipping, excluding promotional periods. While in European countries, free shipping is available on orders over $49.99. Shipping thresholds vary in different regions due to logistical factors. If you are a business customer, the wholesale quotation includes the shipping fee, you do not need to pay extra shipping costs.
How long will it take to arrange delivery?
- We typically process and arrange delivery within 2 business days from the date of your order. Please note that processing time may vary during peak seasons or promotional periods. Once your order is shipped, the delivery time will depend on the selected shipping method and your location. For more specific details, you can refer to our Shipping Policy or contact our customer support team.
How long will it take to receive my order?
- Delivery within 4-10 business days for orders shipped within the United States. For real-time tracking, check your email once your order is shipped. Additional details are available in our Shipping Policy or you can contact our customer support team.
What countries do you ship to?
- We currently ship to a wide range of countries worldwide. To confirm if we deliver to your specific location, please enter your shipping address during the checkout process. If your country is not listed, please contact our customer support team for assistance.
Do I need to provide tax number?
- For some international shipments, providing a tax number is necessary for customs clearance.
How will my delivery be shipped?
- We offer a variety of shipping options, including Sea Freight, Land Transport, and Air Freight, to accommodate your needs. The availability of these options may vary depending on your location and the specifics of your order.
I ordered more than one item. Will these products all be delivered at the same time?
- We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has shipped, you will receive a shipment notification mail.
Can I change the delivery address of my package after it has been shipped?
- Unfortunately, once an order has been shipped, we are unable to change the delivery address to ensure the security of your package. Please double-check and provide accurate shipping information during the checkout process to avoid any inconvenience.
How do I track my order?
- Upon shipment, you'll receive an email with a tracking number. Use this number on our website or the carrier's site for real-time updates. For assistance, contact our customer support team.
Do you offer international shipping?
- Yes, we ship to many countries around the world. Please note that international shipments may be subject to customs fees, import taxes, and duties, which are the responsibility of the recipient.
What happens if my order is delayed?
- While we do our best to ensure timely delivery, occasionally delays can occur due to weather, customs, or other unforeseen circumstances. We will keep you updated on the status of your order and work to get it delivered as quickly as possible.
What is your policy on lost or damaged items?
- If your order is lost or damaged in transit, please contact us immediately. We will investigate the issue and, if necessary, send a replacement or issue a refund according to our Return Policy.
Can I change my shipping address after placing an order?
- If your order has not yet been shipped, you may be able to change your shipping address. Please contact our customer service team as soon as possible to make changes. If the order has already been shipped, we are unable to redirect it.